FAQs

Are ForLife products available anywhere other than online? 

- Sorry, currently ForLife products are only sold through forlifefamily.com 

I just placed an order, but I need to change the size, can I? 

- Unfortunately, after an order is placed the size cannot be changed. You can follow our Returns/Exchanges page to switch a size. 

Can I cancel an order after its already been placed? 

- Unfortunately, we are unable to cancel an order once its been placed. 

How can I track my order? 

- You will receive a shipping confirmation email that will include your tracking number.

What is the return/exchange policy? 

- All sales are final. Exchanges will be allowed as long as the item/size is still in stock.

Do you offer gift certificates/gift cards? 

- We do offer e-gift cards. Visit the bottom of our website for more information.

I haven't received my order confirmation yet, did my order go through?

- As long as you received a order number at checkout, your order has gone through. Save your order number for your records. 

Why isn't my order showing up when I track it?

- Please allow 1-2 business days for our shipping provider to update tracking on your order. If after 2 business days you can not track your item, please email customerservice@forlifefamily.com

How long does it take before customer service responds?

- For all issues, email customerservice@forlifefamily.com please allow 48 hours for a customer service representative to respond to you.

Do you ship internationally? 

- No, currently we do not ship internationally. 

Can I order by phone? 

- No, phone orders are currently not accepted.

How do I know what size to order?

- A size chart will be included with all releases.